Upon placing an order with us, we will confirm the order and shall ship orders to the delivery address and the delivery method selected by you. Where we have agreed to deliver the Products, we will use reasonable endeavors to do so within the estimated delivery timeframe. In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions, or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the Product within these timeframes and we will not be liable for any delay or failure to deliver the Product if the delay or failure is wholly or partly caused by such circumstances. If a delivery does not take place, we and you will agree on an alternative delivery date.
You must also do all that you reasonably can to enable the delivery to take place on the given date. If we are unable to deliver the Product because of your action or inaction (for example, you are not present at your property), we will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this. Unless we have agreed otherwise, the Product must be signed for delivery. Delivery will be completed when we deliver the Product to the address you specified in your order.
If you do not receive your Product on the stated delivery date, you must notify us immediately.